GGoSee Memorial纪念与人生礼仪指南Memorial Guides
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GOSEE MEMORIAL GUIDE · 01

亲人离世后，
第一时间应该怎么做？What should a family do
immediately after a death?

先确认离世的地点与情况。医院、家中、突然离世或意外事故，处理程序并不完全相同。

Begin with where and how the death occurred. The process differs for a hospital, home, sudden or accidental death.

更新：2026年8月24日Updated: 24 August 2026适用：马来西亚半岛Applies to: Peninsular Malaysia阅读约6分钟About 6 minutes

最重要的一步The most important first step

无法确认情况时，先拨打999。If you are unsure, call 999 first.

如果亲人突然失去意识、没有反应，或您无法确认是否已经离世，请立即拨打999，并按照接线员的指示处理。

If the person suddenly becomes unresponsive, or you cannot confirm whether death has occurred, call 999 immediately and follow the operator's instructions.

不要自行移动遗体。如果属于突然、原因不明、意外或可疑死亡，也不要清理或改变现场。

Do not move the body yourself. For a sudden, unexplained, accidental or suspicious death, do not clean or alter the scene.

选择符合您的情况Choose the relevant situation

不同地点，不同处理次序。Different circumstances require different steps.

在医院或诊所离世Death in a hospital or clinic

  1. 医护人员确认死亡，并说明相关文件的领取程序。
  2. 家属准备往生者及办理手续者的身份证明。
  3. 向医院确认何时可以安排遗体接送。
  4. 完成医院要求的程序后，再联络殡葬服务人员协调后续安排。
  1. Medical staff confirm the death and explain the documents to be collected.
  2. Prepare identification for the deceased and the family informant.
  3. Ask the hospital when transport of the body may be arranged.
  4. After the hospital's procedures are completed, contact a funeral service provider.

在家中突然离世Sudden death at home

  1. 不确定是否离世时，立即拨打999。
  2. 不要移动身体，并准备往生者的身份证及医疗资料。
  3. 根据医护人员或警方指示，完成死亡确认及报案程序。
  4. 在有关单位批准前，不要自行安排接送遗体。
  1. Call 999 immediately if death has not been confirmed.
  2. Do not move the body; prepare identification and available medical records.
  3. Follow medical or police instructions for confirmation and reporting.
  4. Do not arrange transport until the relevant authority permits it.

长期患病后在家中离世Expected death at home after a long illness

  1. 如有医生、安宁疗护或居家护理团队，先联络负责单位并遵从原有护理计划。
  2. 若没有医护人员能够确认死亡，或家属不确定程序，请拨打999。
  3. 准备身份证、医疗记录及医生资料。
  4. 完成死亡确认和有关手续后，才安排遗体接送。
  1. If a doctor, hospice or home-care team is involved, contact them and follow the existing care plan.
  2. If no medical practitioner can confirm the death, or the process is unclear, call 999.
  3. Prepare identification, medical records and the doctor's details.
  4. Arrange transport only after confirmation and the required procedures.

意外、可疑或原因不明的死亡Accidental, suspicious or unexplained death

  1. 立即拨打999并报警。
  2. 不要移动遗体、清理现场或改变现场物品。
  3. 配合警方调查；有关单位可能要求解剖以确认死因。
  4. 等待警方通知何时可以安排遗体接送。
  1. Call 999 and notify the police immediately.
  2. Do not move the body, clean the area or alter objects at the scene.
  3. Cooperate with the investigation; a post-mortem may be required.
  4. Wait for police clearance before arranging transport.

先放在一起Gather these first

家属可能需要准备的文件Documents the family may need

  • 往生者身份证或身份证明原件
  • 办理手续者身份证原件及副本
  • 医生发出的死亡原因证明（如适用）
  • 医院或警方发出的死亡登记／安葬准证
  • 往生者医疗资料（如有）
  • 主要家属的联络号码
  • Original identification of the deceased
  • Original and copy of the informant's identification
  • Medical certification of the cause of death, where applicable
  • Death registration or burial permit issued by the verifying agency
  • Available medical records
  • Contact details of the responsible family member

所需文件会因离世地点及情况而不同。请以医院、警方及国民登记局的正式指示为准。

Requirements vary according to the circumstances. Follow the official directions of the hospital, police and National Registration Department.

首24小时The first 24 hours

先处理必要决定，不必一次解决所有事情。Focus on essential decisions—not everything at once.

  • 由哪一位家属负责统一沟通
  • 采用火化或土葬
  • 丧礼地点及大概天数
  • 宗教、信仰及传统仪式
  • 家庭能够承担的预算
  • 遗体接送及安置安排
  • 通知主要亲友
  • 查找是否已有生前规划或合约
  • Choose one family contact person
  • Cremation or burial
  • Funeral venue and approximate duration
  • Religious, faith and customary rites
  • A budget the family can manage
  • Transport and placement arrangements
  • Notify immediate relatives and friends
  • Check for existing pre-planning or contracts

避免增加家属压力Avoid added stress

家属最容易忽略的事情Common things families overlook

  • 未完成死亡确认或取得许可便移动遗体。
  • 突然死亡时清理或改变现场。
  • 情绪混乱时仓促选择，却没有查看收费包含哪些项目。
  • 多人分别联络不同单位，造成资料和决定不一致。
  • 忘记查找往生者是否已经作出生前规划。
  • 没有保留文件、合约、付款记录及收据副本。
  • Moving the body before confirmation or clearance.
  • Cleaning or altering the scene of a sudden death.
  • Choosing hastily without checking what the quoted fee includes.
  • Several relatives contacting different parties and giving conflicting instructions.
  • Not checking whether the deceased had made prior arrangements.
  • Failing to retain copies of documents, contracts, payment records and receipts.
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官方资料参考Official references

进一步确认程序Confirming the official process

本页供一般理解，不代替医院、警方、医生或政府部门针对个别情况发出的正式指示。

This guide supports general understanding and does not replace instructions issued by a hospital, police, medical practitioner or government authority for a specific case.