1. Who we are
GoSee is operated by ALX Solutions PLT (Registration No. 202004001414 (LLP0024190-LGN)). This policy applies to gosee.my, gosee.com.my and GoSee services provided through those websites.
2. Personal data we may collect
We may collect information you provide directly, including your name, telephone number, WhatsApp number, email address, business details, profile information, application status, images, submitted content, selected GoSee name, support messages and payment transaction references. If you voluntarily request delivery or follow-up for a GoSee Compass result, we may also store your Compass result code, score pattern, response pattern, preferred delivery channel and consent record.
We may also receive basic technical information such as browser type, device type, IP address, access time, referring page and website usage data where server logs, security tools or analytics are enabled.
3. Why we use your information
- to check, reserve, create, maintain and support your GoSee;
- to process orders and verify payment status;
- to communicate about content, review, delivery, support and renewal;
- to prevent fraud, abuse, impersonation and security incidents;
- to improve our website, services and customer experience;
- to deliver a requested GoSee Compass result and provide follow-up through the channel you selected;
- to comply with applicable legal, accounting and regulatory obligations.
4. Payment information
Payments may be processed by an approved third-party payment provider. GoSee does not store your card number, online banking password or complete payment credentials. The payment provider may process personal data according to its own privacy terms.
5. Disclosure of information
We may disclose relevant information to payment processors, hosting providers, communications providers, professional advisers, contractors supporting our service, and public authorities where legally required. We do not sell personal data.
6. Public GoSee content
Information approved for publication on your GoSee—such as your name, photograph, professional introduction, services, contact methods and social links—will be publicly accessible. Do not submit information for publication that you are not authorised or willing to make public.
7. Retention and security
We retain information only for as long as reasonably necessary for service delivery, support, legal obligations, dispute handling, fraud prevention and business records. We use reasonable administrative and technical safeguards, but no internet service can guarantee absolute security.
8. Accuracy, access and correction
You may request access to or correction of personal data held by us, subject to applicable law and reasonable identity verification. You should keep your published and account information accurate and current.
9. Cookies and analytics
GoSee may use essential cookies, local browser storage, server logs or analytics to operate features, remember information, measure usage and improve security. Browser settings may be used to limit cookies, although some functions may then not operate correctly.
10. Third-party links
GoSee pages may contain links to WhatsApp, social media, payment providers or external websites. Their privacy practices are governed by their own policies.
11. Changes to this policy
We may update this policy when our services or legal obligations change. The latest version will be published on this page with its updated date.
12. Contact
Privacy enquiries may be sent to help@gosee.my or WhatsApp 016-977 7333.